MIDDLESBROUGH COUNCIL case study

Overview :

Made famous by its Transporter bridge, we helped Middlesbrough Council move across to a more efficient and effective communications solution, by Implementing a contact centre spanning four virtual centres and supporting over 90 agents.

Developing self-service Interactive Voice Response services, and reducing cost by replacing hundreds of basic and primary rate ISDN services with our SIP service.

For more information on this project please download the Case Study PDF from the left hand menu.