Call Recording and Reporting
“Your call is being recorded for training and quality purposes.” It’s a statement we’re all used to hearing when we ring up an organisation.
Just like yours, there are thousands of businesses out there, who need to record calls for training, quality and compliance purposes. And what’s more, they need powerful data that shows how their calls are being handled – and how effective their operation is.
Are you meeting your customer’s needs? Are your people as effective as they can be? Is your outbound campaign working? How are your customers responding to your products? What are your customers saying?
These are very common questions you’re probably eager to find answers to. This is where call recording and reporting becomes a critical weapon for any organisation to have in its armoury – and it’s something we specialise in at Nowcomm.
We’ll work with your business to establish what you need to know, and why you need to know it.
Call recording solutions are a highly effective way to review calls and store them – you can listen to the quality of a call, identify the training and development needs of your people, ascertain what your customers are saying, settle disputes if you need to, and spot problematic calls.
Call reporting gives you 100% control of how you do things, allowing you to optimise your business. With powerful insights into things like call volumes, call duration, call abandonment rates, call patterns you’re able to right-size your operation to meet your customer’s needs.
We offer useful and effective call recording and reporting solutions that are easy to install, easy to use, scalable and competitively priced.