Nowcomm Contact Centre - Transform Customer Interactions:
You want a contact centre solution that gets your customers to the right person, and quickly. And what’s more, you want that person to know as much as possible about the customer beforehand – to optimise that interaction and delight your customer.
Is that you? As it’s those very business requirements we’re able to fulfil.
Our solutions cater for a variety of channels: inbound, outbound, IVR and digital – so you’re available and accessible to your customers ¬– regardless of the route they’ve chosen to contact you.
We can give you powerful data, to control what happens within your contact centre environment – be that call volumes, length of interactions, and outcomes – making sure your people are being fully utilised and you’re meeting and exceeding your customer’s requirements.
A successful and productive contact centre, only happens when it’s set up using the right logic or scripting that defines the customer journey you want to deliver.
That’s where we can help. Our extensive expertise can maximise your contact centre by: optimising your infrastructure and operating costs, enabling you to offer your customers an omnichannel inbound and outbound journey, and empowering your people to deliver a customer experience that delights, and differentiates you from your competitors.
But don’t take our word for it. Read about our work with Derby City Council by Clicking Here, where we re-engineered a contact centre for 95 agents that dramatically reduced their operating costs.