middlesbrough council

middlesbrough council 100 TO 1

Made famous by its Transporter bridge, we helped Middlesbrough Council move across to a more efficient and effective communications solution, by:

Implementing a contact centre spanning four virtual centres and supporting over 90 agents.

Developing self-service Interactive Voice Response services, and reducing cost by replacing hundreds of basic and primary rate ISDN services with our SIP service.

Read The Case Study